Age: Managers with between 5 and 15 years of experience
This IT company is currently experiencing significant disruption as a result of industry transformation. In addition, the company is being acquired. The company thrived during the 2nd generation of IT and is now struggling with brand recognition. Much of this is due to the sales forces inability to easily communicate how the company is relevant in the 3rd generation of IT. Therefore, significant challenges have arisen in managing the employees, many of whom prefer not to change. The managers in this training needed a healthy way to recognize their habitual reactions and develop productive methods to deal with the many challenges they are facing as a result of the extreme changes.
The company is going through a number of business transformations and it became evident that the leadership team would benefit from developing more empathy for the employees who were being asked to change. The initiative to educate and develop our employees has created significant conflict between our staff, management, customers and sales. We asked Eric to facilitate a 1-day session on trying to understand, communicate and role model items related to this topic using many of the concepts found in human performance. We felt our management team had to be at their best in order to shepherd our presales teams through this time of change. To people in the business world many of the topics Eric covered were considered squishy and fuzzy which is exactly what we needed. Of particular value were the exercises we did to help the leaders understand the differences we physically project when we are reacting vs. responding to the situations we face. Eric had us focus on our bodies as an indicator of our feelings. He then gave us tools to help understand our habitual reactions and allow us to choose our healthy responses. Eric then provided a deep review of empathy and how it contributes to emotional intelligence. This gave our leaders a new perspective on how to relate to their employees and sales counterparts. Eric backed up every exercise we did with sound academic research coupled with thoughtful insight.
After the session the leaders continued to speak about the insights they learned, how they would apply them and ask their peers for reinforcement when they needed help downstream. We will ask Eric to come in again to do a follow up.